Training that Sticks

Training Sessions Are Like A Box of Chocolates…

Posted by David Lightman on Fri, Oct 28, 2011 @ 10:10 AM

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi.  In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.

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Topics: Client Centered Sales, Support, Four Points Sheraton Biloxi, Hospitality, In-Action, Process, Legendary, Makeover, Leader, Biloxi, Client, Gulf Coast, Rita DiPaolo

Memories and Expectations

Posted by David Lightman on Wed, Oct 12, 2011 @ 11:10 AM

Written by Kristy Westfall Moyer

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Topics: Support, Training, Signature Worldwide, Service, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food

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