Training that Sticks

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

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Topics: Customer Service, Social Media, Support, Training, Hospitality, Hotel, In-Action, Process, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Skill Kit, Transient Edge

Training Sessions Are Like A Box of Chocolates…

Posted by David Lightman on Fri, Oct 28, 2011 @ 10:10 AM

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi.  In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.

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Topics: Client Centered Sales, Support, Four Points Sheraton Biloxi, Hospitality, In-Action, Process, Legendary, Makeover, Leader, Biloxi, Client, Gulf Coast, Rita DiPaolo

Preparing and observing training from an Account Manager’s view

Posted by David Lightman on Wed, Oct 26, 2011 @ 10:10 AM

Written by Amanda Herder

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Topics: Training, Dave Hamilton, Hospitality, Hotel, In-Action, Signature Worldwide, Service, Service Edge, Skill Kit, Biloxi, Client, Amanda Herder, Module

Taking Learning Out of the Classroom and Into the Workplace

Posted by Holly Zoba on Fri, Oct 07, 2011 @ 11:10 AM

The second part to our service training is what we refer to as skill kit training.  We provide managers and supervisors the tools to have a conversation about service with their staffs every day.   Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the class has ended.

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Topics: Support, Training, Hospitality, In-Action, Process, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Biloxi, Client

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