Training that Sticks

What do college exams have to do with client surveys?

Posted by Jeff Scholes on Tue, Nov 17, 2015 @ 10:11 AM

Signature recently completed our 2015 annual client survey.  Getting our survey results is much like it was for me back in college, when I knew my exam had been graded.  I was excited.  I was nervous. How did I do?  Based upon the exam results, what did I need to do now?

Read More

Topics: Process, Measurement, Customer Survey

Customer Feedback – As Easy As 1 2 3…

Posted by Jeff Scholes on Wed, Feb 04, 2015 @ 09:02 AM

A few years back, I became responsible for overseeing customer satisfaction surveys in our company. I was excited to jump in and figure out a way to ensure our company strategy was in alignment with our customer’s needs.

Prior to 2012, Signature engaged an outside company to administer the surveys. Since we only sent out surveys once a year, we thought we needed to get as much information as possible from our customers. Sounds good in theory, right?

Read More

Topics: Measurement, Survey, Customer Satisfaction

The Scoring Experience

Posted by Susan Palur on Mon, Sep 08, 2014 @ 12:09 PM

Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.

Read More

Topics: Susan Palur, Measurement, Call Center, Scoring

Subscribe Here!

Recent Posts

Posts by Tag

See all