Training that Sticks

Who’s Listening to the ONLY Thing that Matters?

Posted by Merry Gagg on Wed, Sep 07, 2016 @ 09:09 AM

In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether you are selling to an individual or selling to another company. The first and last thing that matters – and all the stuff in between – boils down to the customer.

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Topics: live calls,, Mystery Shopping, Employee Development

The Man, the Legend….the Shopper

Posted by Andrew Phillips on Mon, Mar 09, 2015 @ 13:03 PM

Today's blog post was written by Call Center Supervisors Andrew Phillips and Nathan Smith.

The Signature Worldwide shopping team is a melting pot of many different people spanning across a wide variety of ages, backgrounds, and geographical locations. Most of our clients get to interact with shoppers on a daily basis, but they only get to hear the persona that the shopper has prepared. In order to give everyone a glimpse of the individual behind the phone we sat down with one of our veteran shoppers to ask him a few questions.

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Topics: Mystery Shopping, Employee Spotlight

Organized Randomness- Mystery Shopping Call Scheduling

Posted by Lisa Dimin on Mon, Sep 29, 2014 @ 09:09 AM

Today's guest blog is written by Lisa Dimin, Director of Call Center Operations at Signature Worldwide.

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Topics: Mystery Shopping, Call Center, Lisa Dimin

Mystery Shopper - A mysterious job that transports its workers to the corners of the world.

Posted by Julie Seifert on Thu, Jul 24, 2014 @ 09:07 AM

Today's post is a guest blog from Julie Seifert, a Call Center Team Leader with loads of imagination!

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Topics: Julie Seifert, Mystery Shopping, Experience

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