Topics: Scott Lewis, Employee Engagement

Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me.

Topics: Sales, Scott Lewis, prospecting

Topics: Customer Experience, Scott Lewis, Connect

I’m no handyman, and I have to admit that I don’t do much around the house. I leave most of that to my wife, Natalie. There are, however, a couple small jobs that I am trusted with – like taking out the trash.

Topics: Tips, Scott Lewis, Employee Development, Experience, Employee Engagement

I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.

Topics: Tips, Customer Experience, Scott Lewis

I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.

Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file my expense report. If I don’t write, my expenses won’t get reimbursed. That will motivate me to get the job done!”

Topics: Tips, Customer Experience, Scott Lewis

I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.

Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”

Topics: Scott Lewis, Leadership, Legendary

Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance. 

Topics: Tips, Scott Lewis, Employee Development, Presentation, Experience