
Topics: Sales, Scott Lewis, prospecting
The lament that “there’s nothing good on TV” doesn’t deter me from wanting to be able to watch the tube whenever I want. If the cable company takes the system offline for ten minutes at 2:50 a.m. on Sunday morning, it’s a good bet that I’ll be in nocturnal mode and want to watch something at just that time.
Topics: Customer Experience, Scott Lewis, Connect
I’m no handyman, and I have to admit that I don’t do much around the house. I leave most of that to my wife, Natalie. There are, however, a couple small jobs that I am trusted with – like taking out the trash.
Topics: Tips, Scott Lewis, Employee Development, Experience, Employee Engagement
I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.
Topics: Tips, Customer Experience, Scott Lewis
I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.
Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement
“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file my expense report. If I don’t write, my expenses won’t get reimbursed. That will motivate me to get the job done!”
Topics: Tips, Customer Experience, Scott Lewis
I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.
Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement
When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”
Topics: Scott Lewis, Leadership, Legendary
Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance.
Topics: Tips, Scott Lewis, Employee Development, Presentation, Experience