We hear it all the time.
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising. So far we have delivered Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
Topics: Customer Service, Client Centered Sales, Support, Training, Hospitality, Hotel, Leadership, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Service Edge, Skill Kit, Transient Edge
Written by Amanda Herder