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Topics: Social Media, Signature Worldwide, Tips, Sales, Amber Fox, Selling
Scott H. Lewis, managing director for the CIS region of Signature Europe, is a trainer, writer and speaker living for 13 years in Kyiv, Ukraine. You recognize his name from the many blog posts he has written on our Training That Sticks blog. Here he appears on the Espresso TV program Q&A with Anastasia Melnyk to discuss business opportunity in Ukraine.
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Topics: Signature Worldwide, Scott Lewis, Signature Europe
Even though I have been working as an account manager for Signature Worldwide for some time now, every once in a while I ask myself, “What do I need to do to build a relationship with this new client?
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Topics: Signature Worldwide, Roberta Szymanski, Client Relationship, Account Management
We recently welcomed our newest licensee partners from Curitiba, Brazil, and to say we had a great time would be putting it mildly! Rita DiPaolo, Director of Licensee Services at Signature Worldwide, made the long trip to South America to make sure our Brazilian friends were ready to dive into Training that Sticks!
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Topics: Signature Worldwide, Signature Brasil, Licensees
Dave utilizes a sick rap beat to explain Signature's core values, purpose, and brand promise.
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Topics: Dave Hamilton, Signature Worldwide, Rap
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Topics: Signature Worldwide, Customer Experience, Exceeding Expectations, Bad Customer Service, Customer Service
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising. So far we have delivered Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
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Topics: Customer Service, Client Centered Sales, Support, Training, Hospitality, Hotel, Leadership, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Service Edge, Skill Kit, Transient Edge
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.
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Topics: Customer Service, Social Media, Support, Training, Hospitality, Hotel, In-Action, Process, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Skill Kit, Transient Edge
Written by Amanda Herder
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Topics: Training, Dave Hamilton, Hospitality, Hotel, In-Action, Signature Worldwide, Service, Service Edge, Skill Kit, Biloxi, Client, Amanda Herder, Module
Written by Kristy Westfall Moyer
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Topics: Support, Training, Signature Worldwide, Service, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food