Training that Sticks

Social Selling – Creating a Profitable Plan in Six Easy Steps

Posted by Amber Fox on Mon, Aug 18, 2014 @ 11:08 AM
Read More

Topics: Social Media, Signature Worldwide, Tips, Sales, Amber Fox, Selling

Q&A: Scott H. Lewis appears on Espresso TV (video)

Posted by Holly Zoba on Tue, Aug 05, 2014 @ 14:08 PM

Scott H. Lewis, managing director for the CIS region of Signature Europe, is a trainer, writer and speaker living for 13 years in Kyiv, Ukraine. You recognize his name from the many blog posts he has written on our Training That Sticks blog. Here he appears on the Espresso TV program Q&A with Anastasia Melnyk to discuss business opportunity in Ukraine.

Read More

Topics: Signature Worldwide, Scott Lewis, Signature Europe

Relationship Management – Be There For Your Client

Posted by Roberta Szymanski on Mon, May 12, 2014 @ 11:05 AM

Even though I have been working as an account manager for Signature Worldwide for some time now, every once in a while I ask myself, “What do I need to do to build a relationship with this new client?

Read More

Topics: Signature Worldwide, Roberta Szymanski, Client Relationship, Account Management

Signature Brasil Welcomed Into Our Licensee Family

Posted by Holly Zoba on Wed, Apr 02, 2014 @ 12:04 PM

We recently welcomed our newest licensee partners from Curitiba, Brazil, and to say we had a great time would be putting it mildly! Rita DiPaolo, Director of Licensee Services at Signature Worldwide, made the long trip to South America to make sure our Brazilian friends were ready to dive into Training that Sticks!

Read More

Topics: Signature Worldwide, Signature Brasil, Licensees

Dave's Fables: Signature's Demands Rap

Posted by Dave Hamilton on Fri, Feb 22, 2013 @ 12:02 PM

Dave utilizes a sick rap beat to explain Signature's core values, purpose, and brand promise.

Read More

Topics: Dave Hamilton, Signature Worldwide, Rap

Social Media Matters, Social Media Matters Not

Posted by Holly Zoba on Wed, Nov 21, 2012 @ 11:11 AM
Read More

Topics: Signature Worldwide, Customer Experience, Exceeding Expectations, Bad Customer Service, Customer Service

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

Read More

Topics: Customer Service, Client Centered Sales, Support, Training, Hospitality, Hotel, Leadership, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Service Edge, Skill Kit, Transient Edge

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

Read More

Topics: Customer Service, Social Media, Support, Training, Hospitality, Hotel, In-Action, Process, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Skill Kit, Transient Edge

Preparing and observing training from an Account Manager’s view

Posted by David Lightman on Wed, Oct 26, 2011 @ 10:10 AM

Written by Amanda Herder

Read More

Topics: Training, Dave Hamilton, Hospitality, Hotel, In-Action, Signature Worldwide, Service, Service Edge, Skill Kit, Biloxi, Client, Amanda Herder, Module

Memories and Expectations

Posted by David Lightman on Wed, Oct 12, 2011 @ 11:10 AM

Written by Kristy Westfall Moyer

Read More

Topics: Support, Training, Signature Worldwide, Service, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food

Subscribe Here!

Recent Posts

Posts by Tag

See all