Training that Sticks

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

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Topics: Customer Service, Client Centered Sales, Support, Training, Hospitality, Hotel, Leadership, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Service Edge, Skill Kit, Transient Edge

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

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Topics: Customer Service, Social Media, Support, Training, Hospitality, Hotel, In-Action, Process, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Skill Kit, Transient Edge

Preparing and observing training from an Account Manager’s view

Posted by David Lightman on Wed, Oct 26, 2011 @ 10:10 AM

Written by Amanda Herder

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Topics: Training, Dave Hamilton, Hospitality, Hotel, In-Action, Signature Worldwide, Service, Service Edge, Skill Kit, Biloxi, Client, Amanda Herder, Module

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