One of my favorite opening questions I ask when speaking to groups of industry professionals:
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Topics: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations
We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith - instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable.
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Topics: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
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Topics: Training, Tips, Customer Service, Staff Development, Employee Development, Customer-centric Culture, Customer Service Representative, Training Articles
“It’s the little things that make a customer interaction memorable.”
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Topics: Client Centered Sales, Dave Hamilton, Hospitality, Tips, Customer Service, Leadership, Staff Development, Telephone, Hotel
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.
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Topics: Training, Support, Hotel Makeover, Four Points Sheraton Biloxi, Staff Development, Staff Meeting, Employee Development