Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.
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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner
Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.
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Topics: Susan Palur, Measurement, Call Center, Scoring