Training that Sticks

The Phone is Ringing – Now What?

Posted by Barry Himmel on Wed, Sep 14, 2016 @ 08:09 AM

When someone calls your organization and inquires about your services, how important is that call and what is the objective of the call? Is it to:

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Topics: Training, Telephone, Employee Development

Dave's Fables: Pricing Isn't Everything

Posted by Dave Hamilton on Fri, Apr 05, 2013 @ 15:04 PM

My budget is not realistic – my equipment isn’t as new – the market is tough…how often do you make excuses these days for underperformance?

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Topics: Dave Hamilton, Telephone, Marketing, Sales

Five Simple Steps to Legendary Telephone Etiquette

Posted by Dave Hamilton on Fri, Mar 30, 2012 @ 10:03 AM

“It’s the little things that make a customer interaction memorable.”

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Topics: Customer Service, Client Centered Sales, Staff Development, Dave Hamilton, Hospitality, Hotel, Leadership, Tips, Telephone

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