Training that Sticks

Death by PowerPoint

Posted by Meagan Heine on Mon, Mar 21, 2016 @ 16:03 PM

According to Microsoft estimates, over 30 million PowerPoint presentations are made each day. If you find that staggering… think about how many people have to sit through them! I’m sure at one point we’ve all fallen victim to an ill-conceived slideshow. As a designer, I am often called on to assist with presentations, ensuring Signature’s best face is put forward.

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Topics: Tips, Presentations, PowerPoint

Social Media Tips Learned Growing Up in a Small Town

Posted by Amber Fox on Wed, Dec 09, 2015 @ 11:12 AM

The two are seemingly on different sides of the spectrum  – tiny towns and the worldwide web.  I spent my childhood in the former and now help clients increase revenue through social media prospecting training.  As I have delved more into social media, the best practices of those that were highly successful in this area started sounding familiar. Then I realized that many of these tips were similar to ones I had learned in my youth. I have listed a few below. 

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Topics: Tips, Social Media

Attitude of Indifference - Audio Blog

Posted by Dave Hamilton on Mon, Nov 02, 2015 @ 10:11 AM

Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.

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Topics: Dave Hamilton, Training, Tips

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

Take Out The Trash

Posted by Scott H. Lewis on Mon, Aug 17, 2015 @ 16:08 PM

I’m no handyman, and I have to admit that I don’t do much around the house. I leave most of that to my wife, Natalie. There are, however, a couple small jobs that I am trusted with – like taking out the trash.

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Topics: Tips, Scott Lewis, Employee Development, Experience, Employee Engagement

Coaches Corner - Rate Pushers Podcast

Posted by Holly Zoba on Wed, Aug 05, 2015 @ 09:08 AM

Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?

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Topics: Training, Tips, Coaching, Rich Cunningham, Podcast, Coaches Corner

Emails Are Like Laundry - VIDEO

Posted by Mariia Tkachenko on Mon, Jul 27, 2015 @ 09:07 AM

Mariia Tkachenko, Regional Accounts Director at Signature Europe, is here to provide you with 7 ways to produce clean, fresh-smelling emails. Check out her video below:

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Topics: Tips, Mariia Tkachenko, Email

Read the Room

Posted by Scott H. Lewis on Mon, Jul 20, 2015 @ 11:07 AM

I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.

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Topics: Tips, Customer Experience, Scott Lewis

Black Holes

Posted by Mariia Tkachenko on Wed, Jul 01, 2015 @ 10:07 AM

We fear the unknown.

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Topics: Tips, Employee Development, Human Capital, Mariia Tkachenko

Coaches Corner - New training tool hits the airwaves

Posted by Holly Zoba on Mon, Jun 15, 2015 @ 14:06 PM

It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!

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Topics: Training, Tips, Coaching, Podcast, Coaches Corner

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