TTT, T3, Train the Trainer – call it what you like … but learning a new or modifying an existing offering is one of those processes in which the professional trainer can create more questions than answers, unless you accept and embrace change.   

Creating an excellent customer service experience starts with providing better customer service training.  Customer service skills are about more than good manners!  In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.