Training that Sticks

Reinforce and practice training: A must for the success of your business

Posted by Dave Hamilton on Wed, Dec 16, 2015 @ 15:12 PM

Whatever your organization calls the process of driving changes or behaviors in the pursuit of a positive outcome or result must have one nonnegotiable ingredient to ensure success: A training reinforcement process that validates and measures.

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Topics: Training, Reinforcement, Process

Attitude of Indifference - Audio Blog

Posted by Dave Hamilton on Mon, Nov 02, 2015 @ 10:11 AM

Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.

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Topics: Dave Hamilton, Training, Tips

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

Modern Day Alice

Posted by Shelly Jones on Mon, Aug 10, 2015 @ 11:08 AM
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Topics: Training, Employee Development, Learning Consultant, Shelly Jones

Coaches Corner - Rate Pushers Podcast

Posted by Holly Zoba on Wed, Aug 05, 2015 @ 09:08 AM

Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?

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Topics: Training, Tips, Coaching, Rich Cunningham, Podcast, Coaches Corner

Coaches Corner - New training tool hits the airwaves

Posted by Holly Zoba on Mon, Jun 15, 2015 @ 14:06 PM

It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!

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Topics: Training, Tips, Coaching, Podcast, Coaches Corner

Coach Me Subtly

Posted by Scott H. Lewis on Thu, May 07, 2015 @ 10:05 AM

I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke, I was certain that the UK government had announced that it would accede to a European Union demand that the country immediately start driving on the right side of the road to conform to the practice followed by the rest of the continent.

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Topics: Training, Coaching, Employee Development

It Takes a Team to be Legendary

Posted by Theresa LaViola on Wed, Apr 29, 2015 @ 08:04 AM

Many of us are familiar with the acronym T.E.A.M. which stands for Together Everyone Achieves More and this perfectly captures the spirit of the Training Team at Signature Worldwide! Collectively our training team has over 240 years of experience working at Signature Worldwide! That impressive tenure is comprised of trainers that are based from East Coast to West coast and many in between. What is even more impressive than the years of experience of our team is the genuine commitment that each of our Trainers has to provide legendary service to each and every client that they work with!

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Topics: Training, Customer Experience, Legendary, Team

It’s Not A Job…It’s A Lifestyle Choice

Posted by Norma Jarman on Tue, Nov 04, 2014 @ 14:11 PM

Today's guest blog post is written by Norma Jarman, a Training Account Manager for Signature Worldwide.

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Topics: Training

Winning Over Non-Native Speakers

Posted by Scott H. Lewis on Mon, Jul 07, 2014 @ 09:07 AM

In university, I briefly took a geography course from a professor whose English was heavily accented with his native Italian. Try as I might, I just could not follow the lectures, and dropped the course. I liked the subject, but it was more frustration than I needed.

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Topics: Training, Scott Lewis, Presentations, International

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